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- HP Community
- Archived Topics
- Tablets and Mobile Devices
- the computer does not start in any way

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10-22-2020 01:24 AM
Good morning
A few days ago, while my pc is on, by mistake the socket was disconnected and turned off instantly.
The computer always tries automatic recovery, but it does not work and then, after several attempts I decide to restore the pc from the BIOS, create a USB stick with the Windows 10 64bit operating system, create with the Microsoft tool.
Boot the pen from the BIOS, the loading screen starts up and stays so indefinitely with the dots spinning which means it is loading. I tried to keep it for different minerals, but the situation does not change ...
I tried several ways, creating the USB flash drive ... Putting only the ISO in the stick ... Booting the stick with both f9 (the quick boot drive) and F10 (changing the drive boot order ) but nothing.
I also try to do a test in the BIOS and it said a problem with the DST.
I am desperate and not so that rate, the pc does not give me way out and I can not find a way to start it
10-25-2020 02:57 PM
@Zirokk Click here to perform a hard reset on your device
If the issue persists, after the above steps, try the below:
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Turn off the notebook.
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Plug the notebook into a power source using the power adapter.
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With the notebook off, press and hold the Windows logo key
and the B key at the same time.
NOTE:
On some notebook models, it might be necessary to press and hold the Windows logo key
and the V key.
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While pressing those keys, press and hold the Power button on the computer for 2 to 3 seconds, and then release the Power button but continue to hold the Windows logo key
and the B or V key until the HP BIOS update screen displays or you hear a beeping sound (usually 8 beeps).
The HP BIOS Update screen displays, and the BIOS update begins automatically. This might take several minutes, and you might hear additional beeping sounds.
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If the HP BIOS Update screen does not display, repeat the previous steps. If the issue persists after repeating the steps, skip to the next step to Download a replacement BIOS file.
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If the Power light turns off, the notebook has turned off because the Power button was held too long. Repeat the previous steps, making sure to hold the Power button for 2 to 3 seconds only.
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CLICK HERE FOR MORE STEPS AND INSTRUCTIONS.
(By the end of this article all the issues should be resolved)
P.S: Welcome to HP Community 😉
Keep me posted, as I (Or a trusted colleague) shall follow-up on this case to ensure the concern has been addressed,
And your device is up and running again, only in case you don't get back to us, first!
That said, If the information I've provided was helpful, give us some reinforcement by clicking the solution and kudos buttons,
That'll help us, and others see that we've got the answers!
Good Luck.
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
Let's keep asking questions and growing together.
