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Scadu23
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Computer locked up with security warning

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HP Envy
Microsoft Windows 10 (32-bit)

I am using windows 10 ( not sure if 32-bit or 64) no an HP Envy that I got for Christmas. My computer is locked down to “stop illegal activity”. Says it has been infected with a Trojan Spywate. Says not to attempt to shut down or restart computer because it “may lead to data loss and identity theft”. Gives me  a number to call Microsoft support. I called but did not feel comfortable so I hung up. I felt it is a scam.

is this a scam? What do I do to get rid of this and unlock my computer? My mouse and keyboard are locked so I cannot do any of the suggestions I have seen.

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KrazyToad
HP Support Agent
HP Support Agent
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Message 2 of 2
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@Scadu23

 


Welcome to HP Support Community


I would like to help

 

Since the computer is infected by Trojan, I suggest you perform a System Recovery

 

Link: https://support.hp.com/in-en/document/c04758961

 

Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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