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03-04-2021 05:12 AM - edited 03-04-2021 05:12 AM
Welcome to HP Support Community
I would like to help
Please try these steps to confirm the hardware functionality
- Shut down the Computer completely
- Turn it back on, then tap the Esc key repeatedly until the Startup menu screen is displayed.
- Press F2 to select System Diagnostics.
- Click System Tests, then click Extensive Test.
If all the Tests pass please perform a Reset. Please refer to this Link: https://support.hp.com/in-en/document/c04742289
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I Am An HP Employee
03-04-2021 10:50 AM
I would like to thank you for your help and advice given to me, after sending USB media I followed the instructions coming with and finally the computer started to work again, I thought that it's going to take time to send it but I received it the day after the kids were delighted because they have some tests on Friday. Thank you so much for your good service.