• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-01-2020 03:35 AM - edited ‎09-01-2020 03:39 AM

HP Recommended
Product: Hp slate 21

FF0304C7-5EE1-4454-91D4-1BDD3FE69D50.jpeg

 

Hi good day. I have hp slate 21 4 yrs old. The isaue was Almost a year not use. When we open  only appears the logo with 3 stipe and  stock to that. What we need to do. Thanks for your response

Tags (1)
1 REPLY 1

‎10-11-2020 11:07 PM

HP Recommended

go to system recovery and perform a factory reset. if u dont know to do it dont worry.go to  https://support.hp.com/us-en/document/c03915683 this go check performing factory reset while device is off

 

Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.