flash dock EC

[lolo4]

I have a proplem with mu laptop, its laptop show me a message that well be Flash dock EC with options yes or no then kyboard not working. what is the solution?

thank you!

[Jeet_singh]

@lolo4,

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More. I understand you are having issues related to your HP Spectre notebook. Don't worry we'll work together to help you find a solution.

To provide you with an accurate solution, I'll need a few more details:

What is the product number of the notebook? Use this link to find it:  https://support.hp.com/in-en/document/c03754824  (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

Have you recently made any software or hardware changes on the PC before the issue started?

Have you tried to update the drivers either using Windows update or using HP support Assistant.

Have you tried to update the Bios?

Could you please respond to this post with the details so that I can provide you with an accurate steps which should help you resolve this issue.

Eagerly waiting for your response!

Regards,

[lolo4]

My laptop is Hp spectre x2 Model DFCN-H1 touch screen, tow pieces screen and keyboard  

I changed (promotion) windows, but for one year ago. The problem started for one month ago,

I am tried to update drivers with using HP support assistant,

I didn't try to update the Bios.

[Jeet_singh · Accepted solution]

@lolo4,

 I recommend to restore the BIOS defaults.You could restore the BIOS with this document selecting the reloading the BIOS default settings. That way it will look at the Hardware installed on the Notebook.

Once done, restart the computer and check.

Next thing, I would suggest here is to Run Windows Updates troubleshooter -

Download and install the troubleshooter from this link.

Now try to perform a Windows update:

1) In the search box, type and open Windows Updates. 

2) Check for updates. 

3) If the updates are available, click on install and restart the computer.

If the issue persists,I would suggest you try to update the Bios, Chipset drivers from our HP support assistant.

To Download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.

Let me know if those steps worked for you.  If they did, that’s awesome!  Give us some reinforcement by clicking the solution and kudos buttons, that’ll help us and others see that we’ve got the answers!

Good Luck!

[lolo4]

Those steps worked for me, 

thank you very much for HP Community 

[The_Fossette]

@lolo4,

I am responding on behalf of @Jeet_singh as he is out for the day. It is great to have you back and your patience is greatly appreciated.

Perfect, I am really glad to hear that! 

If any other questions arise, please feel free to write back to me.

Good day! Take care 🙂

Cheers!