my comp. locked upo

[ironmaster]

my comp. locked up and wouldnt let me in and i did a check on hard drive and failure id came up psp9xh-7b7887-mfpvf7-619no3 and i dont know what to do now does anyone

[KY_WD]

Hello ironmaster and welcome to the forum,

Usually, an error representing a combination of letters and digits means that the hard drive has probably failed. Is the laptop menu giving you the option to repair or diagnostic? If not, well, I think the time for hard drive replacement has come. You should be looking for a drive which is compatible with your model of laptop. Check the user guide for further information but mostly, you might need a drive with following specifications:

1. 5400 RPM

2. SATA II or SATA III connector

3. 2.5 inch form factor

If you feel inconfident how to proceed, my advice is to contact a PC company to the tests.

Cheers.

[Aprat]

Hello

You will beed Hard drive replacement, Please contact HP support for warranty repair.

There seems to be a typing error in the failure ID, Verify that again.

[viki9324]

Failure ID is incorrect please paste the correct failure ID again

[Angel_Sue]

Hello Ironmaster,

Sorry to hear about your computer.

You can try the following solutions provided by HP.

I your PC us on Windows 7, you can refer to propose solutions on this site:

http://support.hp.com/us-en/document/c01896793

If your PC is on Windows 10 or 8, you can refer to propose solutions on this site:

http://support.hp.com/us-en/document/c03408309