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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!

‎03-29-2025 06:46 AM - edited ‎03-29-2025 06:48 AM

HP Recommended
Product: Sync 40 M
Operating System: Microsoft Windows 10 (64-bit)

Issues download Poly Lens Desktop version 2.1.0

=====================================

 

Hello everyone, I appreciate the community support. Please share the Poly Lens Desktop version 2.1.0 update via email. I have restrictions with my carriers and VPN in several countries. Thank you.

 

Error message 1 - Client now
-----------------
We've encountered a problem
Uh oh. The Software update was not successfully completed. Try these recovery tips

 

OswaldoFiguered_0-1743252332715.png

 

 

Error message 2 - Get Web
-----------------

You have been blocked

 

OswaldoFiguered_1-1743252361647.png

 

 

Error message 3 - winget
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You have been blocked
.
An unexpected error occurred while executing the command:
Download request status is not success.
0x80190193 : Forbidden (403).

 

OswaldoFiguered_2-1743252389470.png

 

 

Reply
1 REPLY 1

‎03-31-2025 10:07 AM

HP Recommended

Hello, @OswaldoFiguered Welcome to the Poly HP Support Community. 

 

Due to limited support, I would request that you contact HP Support, and our support engineers should be able to sort this out. HP Support can be reached by clicking on the following link:

https://support.hp.com/us-en/poly

  

Please feel free to contact us here anytime you need any further assistance.

 

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

 

Regards,

Meghana  

Have a great day!

Reply
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