Poly Sync 40 connects / disconnects USB every 7-9 seconds

[MOConnellNY]

I have a Sync 40, and when its plugged in USB to my laptop, I continuously get the windows chirp for device connected or disconnected, in a cycle, every 7 to 9 seconds.  Non stop.  I've isolated it to the Sync40.  When I unplug it - the chime stops.  Plug it back in, and it immediately returns.

Laptop drivers and BIOS are current. Sync40 firmware is current.  I've tried multiple ports, multiple docks, consistent results.

The only escape I have from the chime is to disable to alert tone in Windows Sound settings, which should not be the case.

[Meghana_10]

Hello, @MOConnellNY Welcome to the Poly HP Support Community. 

1. Could you please try connecting the Sync 40 + M to any other laptop or PC to check if the issue still persists?

However, if the issue still persists, I will request that you contact HP Support, and our support engineers should be able to sort this out. HP Support can be reached by clicking on the following link:

https://support.hp.com/us-en/poly

Please feel free to contact us here anytime you need any further assistance.

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Meghana  

Have a great day!