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‎08-09-2023 09:16 AM

HP Recommended
Product: Blackwire 5220 USB -A
Operating System: macOS 10.15 Catalina

We have new Blackwire 5220s and they will not work for input or output on a Macbook. Other USB headsets work right away and properly.

13 REPLIES 13

‎08-09-2023 09:48 AM

HP Recommended

Hello, welcome to the HP Poly community.
Could you please try connecting the headset to a mobile phone or any windows PC and check if the issue still persists?

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‎08-09-2023 11:04 AM

HP Recommended

The headset works fine on a windows PC and other brands of USB headset work on the Macbook.

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‎08-10-2023 06:39 AM

HP Recommended

The Poly website states that this headset is compatible with apple Mac products. Is that not true?

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‎08-14-2023 05:47 AM

HP Recommended

The headset still is not working. Can I get some assistance please?

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‎08-14-2023 09:56 AM

HP Recommended

Hello, welcome to the HP Poly community.
Could you please follow the steps below and set the headset as default?
Mac:

  1. Open the System Preferences.
  2. Click the Sound icon.
  3. Click the Input tab, and then click your headset.
  4. Click the Output tab, and then click your headset.
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‎08-15-2023 12:25 PM

HP Recommended

We have done this and there is no response from the microphone or no response when audio is played.

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‎08-15-2023 01:47 PM

HP Recommended

Could you please let us know the soft phone that you are using with the headset?

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‎08-15-2023 02:17 PM

HP Recommended

This is for Zoom phone, but the macbook itself does not work with the headset.

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‎08-15-2023 03:02 PM

HP Recommended

Could you please try it with a different Macbook and also a Windows PC to check if the headset is working?

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.