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‎04-10-2026 01:27 AM

HP Recommended

Cable insulation near the USB-C connector of my Poly Blackwire 3220 headset has split during normal usage and the internal wire is visible, causing unstable connection. Requesting warranty replacement. Invoice and photo attached

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1 REPLY 1

‎04-10-2026 12:05 PM

HP Recommended

@Shreya_12, Welcome to the HP Support Community. 

 

It looks like this may need direct support from our technical team. I encourage you to contact HP Support, where our engineers can take a closer look and help sort it out. You’ll find the contact link below.

https://support.hp.com/us-en/poly

 

Take care and have an amazing day!

 

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

 

Regards,

Meghana

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


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