CallControlSDK C/C++ Win64 : how get serial_num ?

[JC367]

According documentation, "On non-web platforms it is assumed that the application can query the serial number of the headset."

I retreive  serail number this way : 

SetupDiGetDeviceInstanceId(hDevInfo, &DeviceInfoData, serial_num, MAX_PATH, NULL)

but 

connect_headset(serial_num) fail.

I tried some harcoed values, all failed .

connect_headset("VID_047F&PID_AC01&MI_00");
connect_headset("\\VID_047F&PID_AC01&MI_00\\7&33456820&0&0000");
connect_headset("7&33456820&0&0000");
connect_headset("\\7&33456820&0&0000");
connect_headset("&33456820&0&0000");
connect_headset("33456820&0&0000");
connect_headset("USB\\VID_047F&PID_AC01&REV_0190& MI_00");

Any help ?

[M_Salman]

Hello @JC367, Welcome to the HP Poly Support Community.

Thanks for reaching out about your query regarding the Poly device.

We're thrilled to have the opportunity to assist you and provide a solution. We hope our assistance has been helpful!

To help us get started on resolving your issue, could you please let me know the make and model of the Poly device so that I can assist you further?

Take care and have an amazing day!

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Salman

[JC367]

I currently use a Plantronics Savi 7.

The goal of the implementation is not obtain by code the serial number whater the device, including plantronics devices. 

[M_Salman]

Thank you for your response @JC367,
 

I understand you’re looking for the serial number of your Savi Series headset, and I’m happy to help guide you. You can easily locate it through the Poly Lens application. Simply install Poly Lens on your PC, connect your headset, and then navigate to the headset information section—your serial number will be displayed there.

You can install Poly Lens using the following link: HP Poly Lens App – Manage Your Devices and Improve Communication with Ease | HP® Official Site

Take care and have an amazing day!

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Salman

[JC367]

I'm not looking for  the serial number of your Savi Series headset.

I'm looking for a way in C++ code to retreive the serial number of the headset connected to any PC.

I guess serial number retreival needs to use Win32 API, can you confirm ?

Can you provide a sample code that perform this, the goal is to use CallControlSDK C/C++ Win64.

[M_Salman]

Thank you for your response. @JC367,

I understand you’re looking to retrieve the serial number using C++ code, and I appreciate the initiative behind your approach. Unfortunately, HP does not provide an API or C++ method to access the headset’s serial number directly. However, you can easily obtain the serial number by using Poly Lens, our official device management application. Simply download and install Poly Lens, connect your headset, and the serial number will be displayed in the device information section.

Take care and have an amazing day!

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Salman

[JC367]

Hello,

I would like to know how to use the CallControlSDK C/C++.

For sure , HP does not provide an API or C++ method to access the headset’s serial number directly.

But, how to get it (without Poly Lens, which is useless in development case) ?

[M_Salman]

Thank you for your response. @JC367,

Thank you for the clarification. You are correct—HP does not provide an API or C++ method to retrieve the headset’s serial number. Aside from locating it directly on the device or viewing it through the Poly Lens application, there is unfortunately no other option to retrieve the serial number programmatically as you were expecting.

Take care and have an amazing day!

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Salman

[JC367]

!!!! no other option to retrieve the serial number programmatically => THAT'S WRONG !!!

HP docuemntation says reverse : According documentation, "On non-web platforms it is assumed that the application can query the serial number of the headset." => So how  HP suggest to query the serial number of the headset? 

[M_Salman]

thank you for your response @JC367 

We're here to help you.

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential.
 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link.

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We're looking forward to helping you resolve this issue!

Stay tuned, and thanks for your patience!

Regards,
Salman