Can't hear myself during conversation

[PastorD1]

Greetings - At the beginning of a conversation on my Poly Blackwire 5220 USB headset, I can hear myself, as well as the person I'm speaking to. But a few moments into the conversation, it's like I put my fingers in my ears, or went into a padded room! I can NO LONGER hear myself. So, it's VERY difficult to have a conversation this way. This series doesn't have the side-tone feature. So, I'm not sure what the issue is. It STARTS fine, but then something happens. Thanks for your help. And, the Technology feature in the device control area is disabled already. So, that's not the issue.

[Meghana_10]

Hello @PastorD1, Welcome to the HP Poly Support Community. 

Thanks for reaching out about your query regarding the Poly Blackwire 5220.

We're thrilled to have the opportunity to assist you and provide a solution. We hope our assistance has been helpful! 

To help us get started on resolving your issue, could you please try a few troubleshooting steps provided below so that I can assist you further?

• Listening volume is too low. Press the volume up button on the headset. Ensure that the volume setting on your computer is set accurately.
• The headset may not be set as the default audio device. Use the audio settings in your sound control panel/preferences to select your headset as the default audio device.
• Ensure that your 3.5 mm connector is fully connected to the headset controller.

Take care and have an amazing day! 

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Meghana

[PastorD1]

Greetings to you! Yes, all of the suggestions you mentioned are secured and correct, EXCEPT that my connection is USB, not 3.5mm. When I initially begin the call, I can hear myself. Then, about a minute into the call, it sounds like I put my fingers in my ears because my voice in my headset goes away. So it seems like I'm yelling to the person on the other end of the call because I cannot hear myself any longer. It's quite a weird feeling. 

Thank you for your support and thoughts regarding this.

[Meghana_10]

Thank you so much for the response. @PastorD1 

• Please connect the Poly Blackwire 5220 to the PC and check for any firmware updates and update them if there are any.
   
• Please restore the headset settings to default on the Poly Lens application by connecting the headset to the PC. Once done please switch off and switch on the headset again to save the changes made.

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Have a great day ahead!

Regards,
Meghana 

[Meghana_10]

Hi there! @PastorD1

We haven’t heard from you, this post is in reference to the thread you created on your friendly neighborhood (HP Support Community).

I would like to know if the resolution we provided worked for you.

If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family.

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Have a great day ahead!
Regards,
Meghana 

[Meghana_10]

Hi @PastorD1, I hope this message finds you well. 

I wanted to follow up on the query that we discussed earlier and confirm that it has been successfully resolved.

If you still need further assistance or have any additional questions, please do not hesitate to reach out to us. 

We are here to assist you and provide any necessary support.

Regards,
Meghana 

[Meghana_10]

@PastorD1 Hope you're rocking an amazing day! Since we haven't heard from you yet, we will be archiving this case for now; however, you can respond to the same thread to continue the conversation. 

If you need any more help or just want to say hi, we're here for you - just a message away!

Take care and stay fantastic!

Regards,
Meghana