Complaint Regarding Non-Functional Headphones & Poor Service at Skylark Services

[omkar2343]

To,
HP Customer Support

Respected Sir/Madam,

We purchased multiple HP headphones which unfortunately stopped working, and we submitted them along with the purchase bills to your authorized service center Edited for replacement.

Details of submission are as follows:

• 02/07/2025 – Submitted 2 headphones for replacement.
• 03/09/2025 – Submitted 7 headphones for replacement.

However, till date, we have not received any proper resolution or replacement. Whenever we contact Skylark Services, their only response is that "the concerned person is on leave," and no further support is provided. This lack of response and delay is causing inconvenience and reflects poorly on the service standards of an HP authorized center.

We attach the receipts for your reference.

We request your urgent intervention to resolve this matter at the earliest and ensure that the replacement of the headphones is processed without further delay.

Kindly look into this issue and provide us with a prompt update.

i already rise a ticket but it not solved -Edited

Regards,
Omkar Jadhav
Edited

[VikramTheGreat]

Hi @omkar2343,

Welcome to the HP Support Community.

I understand you’re experiencing an issue with your headphones and are waiting for service. I kindly request that you reach out to the support team in your region so they can assist you further and provide further resolution.

To get you further assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name.  

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

VikramTheGreat

HP Support