Connection problems to the Poly Lens Cloud after update: Poly Lens App 1.5.1 to 2.0.17.2119

[SpB_Ostbayern]

We use several Voyager Focus 2 headsets in a corporate environment.
The desktop application is distributed centrally and has been set to loginless.
The LAN infrastructure works via proxy.
All necessary approvals for communication ports and protocols have been set up in the data center.
Up to Lens App version 1.5.1, the dongles and headsets were recognized correctly and could also be configured easily.
With the version jump to 2.x, both the installation path of the app has changed, but worst of all, the desktop app no longer logs into the cloud properly.
Unfortunately, the changelog is very rudimentary in these points.
Who can help me?

[M_Salman]

Hi @SpB_Ostbayern Welcome to Poly HP Support Community.  
 
Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://support.hp.com/us-en/poly

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Salman