Eliminazione voce disattiva/attiva audio - Blackwire 5220 Series

[Samuele13]

Buonasera,

è possibile disabilitare la voce quando si clicca sul pulsante per attivare/disattivare l'audio? E' fastidioso e copre la voce se uno è in chiamata.

Grazie

[M_Salman]

Hello @Samuele13, Welcome to the HP Poly Support Community. 

Thank you for posting your query.

Please note that this community page is for the English forum. We kindly request that you please check the region and contact our support through the provided link below for further assistance.

https://support.hp.com/us-en/poly

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Salman

[Samuele13]

Good evening,

Is it possible to disable the voice when clicking the button to activate/deactivate the audio? It's annoying and drowns out the voice if one is on a call.

Thank you

[M_Salman]

Thank you for the response @Samuele13
 

I understand that you'd like to disable the voice alerts on your headset when muting and unmuting, and I’d be happy to assist you with this.
 

Please follow these steps to disable the alerts:
 

1. Open the Poly Lens application on your PC and connect the headset.
2. Navigate to the Poly Lens settings.
3. Select "Notification and Device Alerts."
4. Toggle the "Device Alert" button to disable it.

If the issue persists after following these steps, I kindly recommend reaching out to our HP Support team. Our support engineers will be happy to assist further and resolve the issue. You can contact HP Support by clicking on the link below:

https://support.hp.com/us-en/poly

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Salman