How to disable automatic EQ when connected to calls?

[Ashton642]

A feature of these headphones are, whenever you are connected to a call there is automatic EQ applied. How do I disable this? And also disable hearing myself in the mic. Thank you

[M_Salman]

Hi @Ashton642, Welcome to Poly HP Support Community.  

I'm really sorry to hear that you're experiencing issues with your Blackwire 3225 headset. I completely understand how important it is to have everything working smoothly, 
 

To troubleshoot, could you please try the following steps and test the headset:
 

1. Update the headset firmware: Please make sure the headset firmware is up to date by using the Poly Lens application on your PC.

2. Disable Anti-Startle: In Poly Lens, go to the advanced settings for the headset and turn off the Anti-Startle feature.

3. Reset the headset: You can also try resetting the headset through the Poly Lens application.


If the issue still persists, I would request you contact our HP Support, and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://support.hp.com/us-en/poly

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Salman