• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We are proud to announce we have achieved a new sustainability milestone on another Poly headset! Read more about our commitment to sustainability!
Locked

‎12-13-2023 02:14 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Hi! I've just bought a Blackwire 5220 USD A headset. I am trying to download the hub software to remove the "mute on/off" and volume notifications. When I enter the serial unmber (6-digit code next to S/N), the website (https://support.hp.com/uy-es/poly) says the number is incorrect.

 

What am I doing wrong? It's a shame because the headset is amazing but the notifications are really annoying. Thanks

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-14-2023 09:00 AM

HP Recommended

Hello Lourdes9, welcome to the HP Poly community.
I am sorry to hear that you are facing this issue with the Poly Blackwire 5220 headset.
Please try installing the Plantronics Hub application from the link mentioned below.

https://support.hp.com/us-en/document/ish_9728794-9728758-16
Once installed from the link please connect the headset and check for any firmware updates and then go to the settings option and do the necessary changes.

Regards,
Meghana

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
1 REPLY 1

‎12-14-2023 09:00 AM

HP Recommended

Hello Lourdes9, welcome to the HP Poly community.
I am sorry to hear that you are facing this issue with the Poly Blackwire 5220 headset.
Please try installing the Plantronics Hub application from the link mentioned below.

https://support.hp.com/us-en/document/ish_9728794-9728758-16
Once installed from the link please connect the headset and check for any firmware updates and then go to the settings option and do the necessary changes.

Regards,
Meghana

1 person found this reply helpful
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.