Issue with Headphone poly V4320 as it is capturing lot of background noise

[RICHA22051]

Issue with Headphone poly V4320 as it is capturing lot of background noise

[M_Salman]

Hi @RICHA22051 Welcome to Poly HP Support Community.  

I’m sorry to hear about the issue you're experiencing with the Voyager 4320 headset. I understand how important it is to have the headset working properly, and I’m here to assist you in resolving this.

Please follow the troubleshooting steps below to test the headset:

1. Verify and update the headset firmware using the Poly Lens application on your PC.
2. Ensure that the headset is set as the default audio device both on the PC and the softphone.
3. Connect the headset directly to the PC using the USB adapter, bypassing any docking stations.
4. Reset the headset using the Poly Lens application.

If the issue still persists, I would request you contact our HP Support, and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://support.hp.com/us-en/poly

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Salman