Mute button issues on the poly blackwire 3325

[Neeru3]

The mute button on my headset is stuck on mute, the model is the Poly Blackwire 3325

[Meghana_10]

Hello @Neeru3, Welcome to the HP Poly Support Community. 

Thanks for reaching out about your query regarding the Poly Blackwire 3225.

We're thrilled to have the opportunity to assist you and provide a solution. We hope our assistance has been helpful! 

To help us get started on resolving your issue, could you please try a few troubleshooting steps provided below so that I can assist you further?

Check Connection:

• Ensure that the headset's USB or 3.5mm connector is properly connected to your device. A loose or incomplete connection can sometimes cause functional issues.

Toggle Mute Function:

• Try pressing the mute button firmly multiple times to see if it dislodges or resets.

Inspect for Physical Damage:

• Examine the inline control unit and cable for any signs of wear or damage that might be affecting the button functionality.

Take care and have an amazing day! 

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Meghana

[Meghana_10]

Hi there! @Neeru3
 

We haven’t heard from you, this post is in reference to the thread you created on your friendly neighborhood (HP Support Community).

I would like to know if the resolution we provided worked for you.

If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family.

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Have a great day ahead!
Regards,
Meghana 

[Meghana_10]

Hi @Neeru3, I hope this message finds you well. 

I wanted to follow up on the query that we discussed earlier and confirm that it has been successfully resolved.

If you still need further assistance or have any additional questions, please do not hesitate to reach out to us. 

We are here to assist you and provide any necessary support.

Regards,
Meghana

[Meghana_10]

@Neeru3 Hope you're rocking an amazing day! Since we haven't heard from you yet, we will be archiving this case for now; however, you can respond to the same thread to continue the conversation. 

If you need any more help or just want to say hi, we're here for you - just a message away!

Take care and stay fantastic!

Regards,
Meghana