My blackwire 3200 is not working, waiting for replacement more than 1 month

[Nithishkumar06]

I have raised an ticket 1 month back for the replacement of my headset which is under warranty.

Every time I contact the customer support they mention it is under process and I will get a call back in 1 hour. 

But they never do connect again.

Its been more than a month now.

Need help.

[Meghana_10]

Hello @Nithishkumar06, Welcome to the HP Poly Support Community. 

Thanks for reaching out about your query regarding the Poly Blackwire 3200 device.

We are really sorry for the inconvenience caused by our headset and support. We do not intend to disappoint our customers.

To help us get started on resolving your issue, and to get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

Take care and have an amazing day! 

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Meghana

[Meghana_10]

Hi there! @Nithishkumar06

We haven’t heard from you; this post is in reference to the thread you created on your friendly neighborhood (HP Support Community).

I would like to know if the issue is resolved.

If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family.

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Have a great day ahead!
Regards,
Meghana 

[Meghana_10]

Hi @Nithishkumar06, I hope this message finds you well. 

I wanted to follow up on the query that we discussed earlier and confirm that it has been successfully resolved.

If you still need further assistance or have any additional questions, please do not hesitate to reach out to us. 

We are here to assist you and provide any necessary support.

Regards,
Meghana