My poly blackwire 3320 doesnt unmute sometimes when I click the button, but I hear the unmute sound

[Ann0516]

Poly blackwire 3320 USB headset, My poly blackwire 3320 doesnt unmute sometimes when I click the button once,  but I hear the unmute sound multiple times and I have to click it again before the sound stops and I am unmuted.

[M_Salman]

Hi @Ann0516, Welcome to Poly HP Support Community.  
 

I’m truly sorry to hear about the challenges you’re experiencing with your headset. I understand how important it is for your headset to function properly, especially when you rely on it for your work.

To help get things back on track, I recommend trying a few troubleshooting steps:

1. Please verify and update the headset firmware using the Poly Lens application.
2. Ensure that the headset is set as the default device for both your PC and softphone.
3. If you haven’t done so already, kindly reset the headset using the Poly Lens application.

I’m hopeful that these steps will resolve the issue. However, if the problem persists, I encourage you to reach out to HP Support. Our support engineers are dedicated to helping you and will be able to provide further assistance. You can contact HP Support by clicking on the following link.

https://support.hp.com/us-en/poly 

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Salman