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‎04-07-2025 03:31 PM - edited ‎04-07-2025 03:36 PM

HP Recommended
Product: Blackwire 5220 USB -A

Hi team,

I have a poly headset set which is given by my company(model: C5220). I really like the sound quality of this headset. The mic of my headset stopped working more than 1 year ago and I stopped using it. Yesterday I just realized that maybe it is still in coverage so I checked the serial number today and looks like the coverage expired on April 2nd. But considering the mic stopped working 1 year ago, could I return my current headset and get a new one?


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1 REPLY 1

‎04-08-2025 08:06 AM

HP Recommended

Hello @Zhengyi Welcome to the Poly HP Support Community. 

 

Due to limited support, I would request that you contact HP Support, and our support engineers should be able to sort this out. HP Support can be reached by clicking on the following link:

https://support.hp.com/us-en/poly

  

Please feel free to contact us here anytime you need any further assistance.

 

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

 

Regards,

Meghana  

Have a great day!

 

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