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‎05-06-2024 03:31 PM

HP Recommended
Operating System: Microsoft Windows 11

Plantronics 3220 series headset not working on my new windows 11 laptop.
Done an update on the plantronics hub. system is locating the headset but my recipients cant hear me. They say i sound like a robot and distorted. Please help

1 REPLY 1

‎05-06-2024 05:36 PM

HP Recommended

Hi @Tofunmi48, Welcome to the Poly HP Support Community. 

 

Kindly try to reset the headset using the poly lens application on your PC and test the headset.
Kindly verify the headset firmware and update if available using poly lens application

 

If the issue persists, I would request that you contact HP Support, and our support engineers should be able to sort this out. HP Support can be reached by clicking on the following link: 

https://support.hp.com/us-en/poly

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving kudos or thumbs up and marking my post as an accepted solution.

 

Regards,

Salman

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