• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We are proud to announce we have achieved a new sustainability milestone on another Poly headset! Read more about our commitment to sustainability!
Locked

‎09-12-2023 10:18 AM

HP Recommended
Product: Plantronics Audio 478
Operating System: Microsoft Windows 10 (64-bit)

I have a Plantronics Audio 478 that has worked wonderfully until today. Today, when I plugged it in for a meeting on Teams, I get no sound. Windows seems to think there are no speakers whatsoever (see 2nd image). It is listed as showing up in my Device Manager. If I go to Sound Settings, it shows up (see 1st image). Following the troubleshooting steps endemic to Windows 10 (64-bit) doesn't solve the problem. Following the troubleshooting steps on this support page doesn't solve the problem: https://support.poly.com/support/s/article/SF22723#:~:text=Plantronics%20USB%20Headset%20Troubleshoo... How do I get my headset to work again?

 

Currently, I can't even add this headset to my product list because it doesn't have a serial number, so fixing that on this site would also be appreciated.

Sound SettingsSound Settings

 

Sound Hover OverSound Hover Over

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.