Plantronics Blackwire C3220 – Windows 11 Bug (October 30th Update)

[PabloARG]

Hello:

After installing one of the latests Windows 11 updates released on October 20-30th, connecting the Plantronics Blackwire C3220 headset causes a critical system glitch. As soon as the device is plugged in, Windows Explorer (explorer.exe) enters a crash loop, continuously restarting and making the system unusable. The issue persists until the headset is disconnected.

Please fix this bug or tell me how Can I get a refund or a headphone that works after this critical windows update.

Regards,

Pablo

[Meghana_10]

Hello @PabloARG, Welcome to the HP Poly Support Community. 

Thanks for reaching out about your query regarding the Poly Blackwire C3220.

We're thrilled to have the opportunity to assist you and provide a solution. We hope our assistance has been helpful! 

To help us get started on resolving your issue, could you please try a few troubleshooting steps provided below so that I can assist you further?

It seems you are experiencing a compatibility or driver issue between your Plantronics Blackwire C3220 headset and a recent Windows 11 update. Here are some steps that might help resolve the issue:
 

1. Update Drivers: Ensure that you have the latest drivers for your Plantronics Blackwire C3220 headset. Visit the Poly Support | HP® Support to download any available driver updates.
 

2. Revert Windows Updates: Consider rolling back the recent Windows updates to see if this resolves the issue. Go to Settings > Update & Security > Windows Update > View update history > Uninstall updates, and uninstall the problematic update.
 

3. Check for Windows Updates: Sometimes, Microsoft releases subsequent updates to fix issues introduced by earlier updates. Check if another update is available that might fix this issue.
 

4. Test on Another System: To determine if the issue is isolated to your current setup, try plugging the headset into another computer with Windows 11 to see if the problem occurs there as well.

Take care and have an amazing day! 

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Meghana

[Meghana_10]

Hi there! @PabloARG 

We haven’t heard from you, this post is in reference to the thread you created on your friendly neighborhood (HP Support Community).

I would like to know if the resolution we provided worked for you.

If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family.

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Have a great day ahead!

Regards,
Meghana 

[PabloARG]

Hello @Meghana_10:

Thank you for taking the time to review my case.

Unfortunately, the drivers are already up to date and I’m still experiencing the same issue. I also tested the headset on another computer, and it works fine there.

Requesting a downgrade of a security update is not the kind of solution I was expecting. I hope the support team can further investigate this issue and provide a proper response. It seems HP or Plantronics should check for possible incompatibilities with the latest Windows updates and, if necessary, release a fix through the app to prevent this bug.

Kind regards,
Pablo

[Meghana_10]

@PabloARG Welcome to the HP Support Community! 

We're here to help you tackle the issue! Don't worry, we've got your back! 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

Private Messages - HP Support Community

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Regards, 

Meghana 

[Meghana_10]

Hi there! @PabloARG 

We haven’t heard from you, this post is in reference to the thread you created on your friendly neighborhood (HP Support Community).

I would like to know if the resolution we provided worked for you.

If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family.

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Have a great day ahead!

Regards,

Meghana 

[Meghana_10]

Hi @PabloARG, I hope this message finds you well. 

I wanted to follow up on the query that we discussed earlier and confirm that it has been successfully resolved.

If you still need further assistance or have any additional questions, please do not hesitate to reach out to us. 

We are here to assist you and provide any necessary support.

Regards,

Meghana 

[Meghana_10]

@PabloARG Hope you're rocking an amazing day! Since we haven't heard from you yet, we will be archiving this case for now; however, you can respond to the same thread to continue the conversation. 

If you need any more help or just want to say hi, we're here for you - just a message away!

Take care, and stay fantastic!

Regards,
Meghana