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The Poly Headsets Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended

I am using my Blackwire 3200 series headset with RingCentral Phone on my Windows 10 laptop.  I have the latest version of Plantronics Hub installed.  In Plantronics Hub, in the settings for Ringtone & Volume, Under Software Settings, there is the Ring Location setting.  If I set that = All Attached Audio Devices, It causes extra phone ringing AFTER I answer a call or send it to voicemail (using the RingCentral Phone app).  I'm pretty sure the extra ringing is NOT related to RingCentral, because the extra ringing uses a completely different ringtone that the one I have for RingCentral. 

If I change that setting to in Plantronics Hub to Primary Device Only, there is no such issue.  

What's going on?

1 REPLY 1
HP Recommended

Seen this issue on my Blackwire 8225M as well, it rings my cell phone an extra few times after I answer

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