Poly 8200 wireless looses connection

[Pedro148]

Good afternoon

We are currently using the Polylens 8200 office headset, 

The issue we are having is that once in a while the headset stops working, without any signs the headset MIC stops working and users on the other side can't hear the calls.

Solution is to turn off and on the headset, this works for about 1-2 hours and then it happens again.

[M_Salman]

Hello @Pedro148, welcome to the HP Poly Support Community.

Thank you for reaching out with your query regarding the Poly device.
 

We truly appreciate the opportunity to support you, and we hope the information we provide is helpful. 

To ensure we address your issue accurately, could you please confirm whether you are referring to the Poly Savi 8200 Office or the Poly Voyager 8200 headset? Once I have that detail, I’ll be able to assist you further.

Take care and have an amazing day!

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Salman

[M_Salman]

Hi @Pedro148,
 

We haven’t heard from you, this post is in reference to the thread you created on your friendly neighborhood (HP Support Community).

please confirm whether you are referring to the Poly Savi 8200 Office or the Poly Voyager 8200 headset? Once I have that detail, I’ll be able to assist you further.
 

If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family.

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Have a great day ahead!

Regards,
Salman

[Meghana_10]

Hi @Pedro148, I hope this message finds you well. 

I wanted to follow up on the query that we discussed earlier and confirm that it has been successfully resolved.

If you still need further assistance or have any additional questions, please do not hesitate to reach out to us. 

We are here to assist you and provide any necessary support.

Regards,

Meghana 

[M_Salman]

Hi @Pedro148 

Hope you're rocking an amazing day! Since we haven't heard from you yet, we will be archiving this case for now; however, you can respond to the same thread to continue the conversation. 

If you need any more help or just want to say hi, we're here for you - just a message away!
 

Take care, and stay fantastic!

Regards,

Salman

[Pedro148]

Sorry for the delay,  we are using the Poly Savi 8200 Office headset.   For some reason users could be working fine on the phone and all of a sudden the headset stops working.  We are not able to hear the person on the other side and vice versa. 

[M_Salman]

Thank you for your response@Pedro148,

I’m sorry to hear about the issue you’re experiencing with the Savi 8200 Office headset. I understand how important it is to have your headset functioning reliably, and I appreciate the opportunity to assist you.
 

To help resolve the issue, I kindly request that you try the following troubleshooting steps:
 

• Please verify the current firmware version and update the headset using the Poly Lens application.
• Ensure the headset is set as the default audio device on both your PC and softphone application.
• Adjust the base unit settings and test the headset again.
• If a reset or restore option is available within the Poly Lens device settings, please perform a reset.
   

Thank you for your patience and cooperation. Please let me know the outcome of these steps, and I’ll be happy to continue supporting you.

Take care and have an amazing day!

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Salman

[M_Salman]

Hi @Pedro148,
 

We haven’t heard from you, this post is in reference to the thread you created on your friendly neighborhood (HP Support Community).

I would like to know if the resolution we provided worked for you.

If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family.

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Have a great day ahead!

Regards,
Salman

[M_Salman]

Hi @Pedro148, 

I hope this message finds you well. 
 

I wanted to follow up on the query that we discussed earlier and confirm that it has been successfully resolved.

If you still need further assistance or have any additional questions, please do not hesitate to reach out to us. 

We are here to assist you and provide any necessary support.

Regards,

Salman