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Are you facing a No Audio or Low Volume issue on your Poly Blackwire Headsets? If yesClick here to view the solution!
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‎11-14-2024 02:48 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

My Poly Blackwire 3320 headphone mic is not working. Looking for a replacement.

1 REPLY 1

‎11-15-2024 08:06 AM

HP Recommended

Hello, @Gokul_Nokia, welcome to the HP Poly community.


I am sorry to hear that you are facing this issue with the Poly Blackwire 3320. 


Could you please follow a few troubleshooting steps mentioned below and let us know if the issue persists?


1. Could you please try the headset with a different mobile phone or a PC?
2. Could you please connect the headset to the PC and check for any firmware updates and update them if there are any?
3. Could you please restore the headset settings to default on the Poly Lens application by connecting the headset to the PC? Once done, please switch off and switch on the headset again to save the changes made. 
 

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

 

Regards,
Meghana

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