Poly Blackwire 3325 Static noise

[BartKUL]

Hello

We are receiving complaints for the Poly Blackwire 3325. Its seems that users are noticing a background static noise that becomes more prominent after use. After a few calls its very loud. With the jack only or plugged in the button part of the cable. Moving the jack seems to change the tone a bit. 

It's difficult for us to replicate.

Any one having this issue?

Bart

[M_Salman · Accepted solution]

Hi @BartKUL, Welcome to Poly HP Support Community.  
 
I'm really sorry to hear that you're experiencing issues with your Blackwire 3225 headset. I completely understand how important it is to have everything working smoothly. 
 

To troubleshoot, could you please try the following steps and test the headset.
 

1. Update the headset firmware: Please make sure the headset firmware is up to date by using the Poly Lens application on your PC.
2. Disable Anti-Startle: In Poly Lens, go to the advanced settings for the headset and turn off the Anti-Startle feature.
3. Reset the headset: You can also try resetting the headset through the Poly Lens application.
4. Check the 3.5mm connection: Ensure that the 3.5mm connector is securely connected to the headset controller.

If the issue still persists, I would request you contact our HP Support, and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://support.hp.com/us-en/poly 

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Salman

[BartKUL]

We send the solutions to them. on some it did not seem a solution. I asked to send the "problem" headsets to me.

[M_Salman]

Thank you for your response @BartKUL 

I’m really sorry to hear that the issue is still ongoing, and I completely understand how challenging this must be. It looks like the headset might be faulty despite all the troubleshooting steps we’ve taken. I recommend reaching out to HP Support for assistance with a replacement if it’s still under warranty. Our team will be able to help you sort this out. You can contact HP support through the following link:

https://support.hp.com/us-en/poly

Regards,

Salman