Solved: Poly Blackwire 5220 - HP Support Community

alxdgr3 · ‎03-02-2025

Hi,

I own a Blackwire 5220 USB Poly Headset, which is connected to a USB.

About two weeks ago, I got an update, and from the moment I did the update, every couple of minutes, I got this buzzing sound.

It never happened before the update, only after.

I waited to see if there would be a fix, but apparently, they did not release a fix, or they were not aware of this problem.

So this is why I am making this post, to ask if any others have the same issue.

My version is

224_0_0

Thanks.

M_Salman · ‎03-03-2025

Hi @alxdgr3 , Welcome to Poly HP Support Community.

I’m sorry to hear about the difficulties you're experiencing with your Blackwire 5220 headset. I understand how important it is for your headset to function properly, and I appreciate your patience as we work through this.

To help resolve the issue, please follow these troubleshooting steps and test the headset afterward:

Verify that the headset is set as the default audio device both on your PC and in your softphone application.
Use the Poly Lens application on your PC to reset the headset.
Ensure that the 3.5mm connector is securely and fully connected to the headset controller.
As a troubleshooting step, please connect the headset directly to your PC or mobile device using the 3.5mm connector to help isolate the issue.

If the issue persists, I would request you contact our HP Support, and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://support.hp.com/us-en/poly

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Salman

I'm an HP Employee.

If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.

And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

View solution in original post

M_Salman · ‎03-03-2025

Hi @alxdgr3 , Welcome to Poly HP Support Community.

I’m sorry to hear about the difficulties you're experiencing with your Blackwire 5220 headset. I understand how important it is for your headset to function properly, and I appreciate your patience as we work through this.

To help resolve the issue, please follow these troubleshooting steps and test the headset afterward:

Verify that the headset is set as the default audio device both on your PC and in your softphone application.
Use the Poly Lens application on your PC to reset the headset.
Ensure that the 3.5mm connector is securely and fully connected to the headset controller.
As a troubleshooting step, please connect the headset directly to your PC or mobile device using the 3.5mm connector to help isolate the issue.

If the issue persists, I would request you contact our HP Support, and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://support.hp.com/us-en/poly

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Salman

I'm an HP Employee.

If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.

And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

alxdgr3 · ‎03-30-2025

Thank you for your help.

it is working OK with 3.5 only.

I have reached out to support and after some remote tests they will di RMA.

Thanks.

Meghana_10 · ‎03-31-2025

Thank you so much for the information @alxdgr3

Regards,
Meghana

I'm an HP Employee.

If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.

And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

Poly Blackwire 5220

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