Poly Blackwire series 8225 Issue

[Sridhar1979]

I am unable to hear sound in my Poly Blackwire 8225 series headset. There is a huge disturbance coming from one of the side and the other side is not audible. 

[Meghana_10]

Hello @Sridhar1979, Welcome to the HP Poly Support Community. 

Thanks for reaching out about your query regarding the Poly Blackwire 8225.

We're thrilled to have the opportunity to assist you and provide a solution. We hope our assistance has been helpful! 

To help us get started on resolving your issue, could you please try a few troubleshooting steps provided below so that I can assist you further?

• Listening volume is too low. Press the volume up button on the headset. Ensure that the volume setting on your computer is set accurately.
• Your headset is not set as the default audio device. Use the audio settings in your sound control panel/preferences to select your headset as the default audio device.
• Lower the listen volume on your softphone until the distortion disappears.
• Adjust volume on headset.
• Please restore the headset settings to default on the Poly Lens application by connecting the headset to the PC. Once done, please switch off and switch on the headset again to save the changes made.
• Please check for firmware updates and update them in the Poly Lens application.

Take care and have an amazing day! 

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Meghana

[Meghana_10]

Hi there! @Sridhar1979

We haven’t heard from you, this post is in reference to the thread you created on your friendly neighborhood (HP Support Community).

I would like to know if the resolution we provided worked for you.

If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family.

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Have a great day ahead!
Regards,
Meghana 

[Meghana_10]

Hi @Sridhar1979, I hope this message finds you well. 

I wanted to follow up on the query that we discussed earlier and confirm that it has been successfully resolved.

If you still need further assistance or have any additional questions, please do not hesitate to reach out to us. 

We are here to assist you and provide any necessary support.

Regards,
Meghana 

[Meghana_10]

@Sridhar1979 Hope you're rocking an amazing day! Since we haven't heard from you yet, we will be archiving this case for now; however, you can respond to the same thread to continue the conversation. 

If you need any more help or just want to say hi, we're here for you - just a message away!

Take care and stay fantastic!

Regards,
Meghana