Poly blackwire 8225 Issue

[Sad1889]

I recently acquired a "Poly Blackwire 8225". I've only used it for one day, and I can already see a major flaw. You see, when I enter a game, my microphone is already registered, the microphone that's a part of the headset itself. There are 3 Buttons on the control panel of this headset, The Microphone cancellation button, the volume buttons, and the "Teams" Button. Whenever I join for example a video game, after my microphone is registered, the teams button turns on by itself and the LED Starts flashing. After that happens, Not only does the sound quality drop, and so does my voice quality. I genuinely can't find any way to fix this. I've tried pressing the teams button multiple times, but to no avail. Please help, otherwise I have to return this product and call it a day.

[M_Salman]

Hello @Sad1889, Welcome to the HP Poly Support Community.

Thank you for reaching out regarding your Poly device.

We truly appreciate the opportunity to assist you, and we hope our support has been helpful so far.

I'm sorry to hear about the issue you're experiencing with your Blackwire 8225 headset. I understand how important it is to have your headset functioning properly, and I’m here to help you get it resolved as quickly as possible. 

Please follow the troubleshooting steps below and test the headset afterward:

• Update Firmware:
  Kindly verify and update the headset firmware using the Poly Lens application on your PC.
• Set as Default Device:
  Please ensure that the headset is selected as the default audio device on your computer.
• Close Microsoft Teams:
  Make sure the Microsoft Teams application is fully closed and not running in the background.
• Adjust Windows Sound Settings (if using Windows):

1. Open Sound Settings
2. Select More Sound Settings
3. Go to the Recordings tab
4. Right-click on your Blackwire headset and select Properties
5. Under the Advanced tab, uncheck “Allow applications to take exclusive control of this device.”

Poly lens download link: HP Poly Lens App – Manage Your Devices and Improve Communication with Ease | HP® Official Site

Take care and have an amazing day!

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Salman

[M_Salman]

Hi @Sad1889,
 

We haven’t heard from you, this post is in reference to the thread you created on your friendly neighborhood (HP Support Community).

I would like to know if the resolution we provided worked for you.

If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family.

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Have a great day ahead!

Regards,
Salman

[M_Salman]

Hi @Sad1889, 

I hope this message finds you well. 
 

I wanted to follow up on the query that we discussed earlier and confirm that it has been successfully resolved.

If you still need further assistance or have any additional questions, please do not hesitate to reach out to us. 

We are here to assist you and provide any necessary support.

Regards,

Salman

[M_Salman]

HI @Sad1889,

Hope you're rocking an amazing day! Since we haven't heard from you yet, we will be archiving this case for now; however, you can respond to the same thread to continue the conversation. 

If you need any more help or just want to say hi, we're here for you - just a message away!
 

Take care and stay fantastic!

Regards,

Salman