Question about Poly/Plantronics 5220 USB and Windows 11 Audio Enhancements

[thumper300]

In Windows 10, this headset had Enhancement options. My team would typically turn these off because they caused audio quality/feature issues we did not like. 

In Windows 11, we are not seeing this tab, and the research I've done so far reports:

A) Windows isn’t applying any of the built-in DSP enhancements like Bass Boost, Loudness Equalization, or Virtual Surround for this device."

B) Windows 11: Microsoft started hiding/removing the Enhancements UI unless the driver explicitly supports the new audio processing model.

I have run PolyLens desktop and updated the firmware -- they don't show up.
I'm not overly concerned about them showing up -- as long as nothing is being applied.
But -- we had a user reach out with the same types of issues for which we would TURN OFF enhancements to fix, but we no longer have it. I looked up Registry values for 'RENDER' and there appears to be nothing being set for the Poly headset in Windows 11.

Any insights on this?

[M_Salman]

Hello @thumper30 , Welcome to the HP Poly Support Community.

Thanks for reaching out to the community regarding your Poly headset issue. I'm sorry to hear you're facing this problem—I completely understand how important it is to have your headset working smoothly, especially when it’s a key part of your workflow.
 

To help resolve the issue, please try the following troubleshooting steps using the Poly Lens application on your PC:
 

1. Update the headset firmware to ensure it’s running the latest version.
2. Ensure the headset is set as default under PC and softphone.
3. Perform a reset of the headset via the Poly Lens app to restore default settings.
    

Take care and have an amazing day!

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Salman

[M_Salman]

Hi @thumper300 ,

We haven’t heard from you, this post is in reference to the thread you created on your friendly neighborhood (HP Support Community).

I would like to know if the resolution we provided worked for you.

If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family.

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Have a great day ahead!

Regards
Salman

[thumper300]

Took all those steps. Same result of no enhancements tab available. 

Talked with some colleagues and the investigation showed us SOME our same 5220 headsets do show enhancements and others didn't -- same build of Windows 11.

[Meghana_10]

Hi @thumper300, I hope this message finds you well. 

I wanted to follow up on the query that we discussed earlier and confirm that it has been successfully resolved.

If you still need further assistance or have any additional questions, please do not hesitate to reach out to us. 

We are here to assist you and provide any necessary support.

Regards,
Meghana 

[M_Salman]

Hi @thumper300 ,

Hope you're rocking an amazing day! Since we haven't heard from you yet, we will be archiving this case for now; however, you can respond to the same thread to continue the conversation. 

If you need any more help or just want to say hi, we're here for you - just a message away!

Take care, and stay fantastic!

Regards,

Salman

[M_Salman]

Hi @thumper300 ,

Hope you're rocking an amazing day! Since we haven't heard from you yet, we will be archiving this case for now; however, you can respond to the same thread to continue the conversation. 

If you need any more help or just want to say hi, we're here for you - just a message away!

Take care, and stay fantastic!

Regards,

Salman