Remove all ringtones and button alerts

[ad3332g]

How can I disable all ringtones and button alerts for the headset? The Poly Lens app doesn’t include an option to turn off notifications for buttons or ringtones.

- Firmware is updated

- Headset is default

- Happens on all apps

-Mute all sounds from windows settings

-Uninstalled  Blackwire 3320 driver

The Poly Lens app seems to be the only way to modify these settings, but there’s no option to disable ringtones or button alerts.

[Meghana_10]

Hello @ad3332g, Welcome to the HP Poly Support Community. 

Thanks for reaching out about your query regarding the Poly Blackwire 3320 headset.

We're thrilled to have the opportunity to assist you and provide a solution. We hope our assistance has been helpful! 

To help us get started on resolving your issue, could you please try a few troubleshooting steps provided below so that I can assist you further?

1. Use the Poly Lens

• Connect the headset to your PC.
• Open Poly Lens Desktop App.
• Go to Device Settings → Notifications or Tones.
• “Mute On/Off Alerts” → choose Tone only instead of Tone & Voice.
• “Ringer Volume” → set to Low or Off if the option appears.

Take care and have an amazing day! 

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Meghana

[ad3332g]

Those options are not available in Poly Lens for the Blackwire 3320 series.

[Meghana_10]

@ad3332g Thank you so much for your response. 

I am sorry to inform you that the feature to disable the notifications is not available for the Blackwire 3320 headset. 

Please let me know if you are facing any other issues with the headset so that I can assist you further.

Take care and have an amazing day! 

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Meghana

[ad3332g]

Will those options be available to modify in the Poly app, or is there another way to turn off those features?

[Meghana_10]

@ad3332g Thank you for your response. 

I sincerely apologize for the inconvenience this has caused. I truly understand how important the alert feature is to your overall experience.

Please know that I’ve shared your feedback with the relevant team and have requested that they consider adding this feature back in a future update or exploring alternative solutions that meet the same need.

Once again, I genuinely apologize for the issue you're facing, and I appreciate your patience and understanding.

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Have a great day ahead!
Regards,
Meghana