Teams does not start when teams button is pressed

[JesperRed]

On my brand new headset I have tried to use the Microsoft Teams button, which makes the Teams ikon in the Sysbar to light up, but nothing more happens. I would expect that teams would open in the calender.
I have tried on two different pc's one on win 11 and one one Win 10

[M_Salman · Accepted solution]

Hi @JesperRed Welcome to Poly HP Support Community.  

I’m sorry to hear about the issue you’re experiencing with the Voyager Focus 2 UC headset. I completely understand how important it is to have your headset functioning properly, and I’m here to help guide you through a few troubleshooting steps to resolve the problem.
 

Please try the following:

1. Ensure that the headset is set as the default audio device both on your PC and within Microsoft Teams.
2. Verify and update the firmware using the Poly Lens application on your PC.
3. Make sure Microsoft Teams is updated to the latest version.
4. If needed, reset the headset via the Poly Lens application on your PC.

If the issue persists after following these steps, I kindly recommend reaching out to HP Support. Our dedicated support engineers will be happy to assist further. You can contact HP Support through the link below:

https://support.hp.com/us-en/poly

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Salman