USB-A adapter doesn't connect with Poly Voyager 4320

[CS20242]

Hi all,

I bought a new USB adapter for my Voyager 4320 UC,  but it doesn't pair via the Web App.

The Poly initially came with an USB-C adapter, but due to availibilty of connection slots an USB-A must be used now. 

Voyager start message (Battery high, no phone is connected)

Adapter flashes blue and red when trying to pair a new device via the web app, so also working in general.

Software version adapter 0.0.852.4310

Due to having a business PC downloading of additional software is not possible.

Thanks for your support in advance 🙂

KRh

[M_Salman]

Hi @CS20242, Welcome to Poly HP Support Community.  
 

I’m sorry to hear about the difficulties you're experiencing with your USB adaptor. I understand how challenging technical issues can be.

To assist you, I recommend referring to the following resources:
 

How to Pair the USB Adaptor: Please visit the HP Support Community link below for detailed instructions on pairing your Voyager 4320 UC with a USB adaptor:
Voyager Surround 80 how to pair - HP Support Community - 9106258
 

BT700 USB Adaptor Guide: You can also refer to the BT700 USB Adaptor manual for additional guidance. Here’s the link to the PDF:
pdf_9497399_en-US-1.pdf

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Salman