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2 REPLIES 2
02-01-2024 11:00 AM
Hello, @Anas143, Welcome to the HP Poly community.
I am sorry to hear that you are facing this issue with the Poly Voyager Focus UC.
Could you please follow a few troubleshooting steps provided below and let me know if it helps?
1. Could you please try with any other PC and let me know if the issue persists?
2. Could you please restore the earbud settings to default on the Poly Lens application by connecting the headset to the PC? Once done, please switch off and switch on the headset again to save the changes made.
3. Could you please set the earbud as the default in the sound settings of the PC?
Regards,
Meghana
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