Voyager FOCUS2 series countinously ring without incomming call

[sujjen]

We have Voyager FOCUS2 series with Cisco phone connected.
Sometimes we have sudden issue of the headset continuously ringing without incoming calls.
For a quick solution, we are doinga  power-cycle cut.
Is there any permanent solution?

[M_Salman]

Hi @sujjen, Welcome to Poly HP Support Community.  

I’m sorry to hear about the difficulties you’re experiencing with your Voyager Focus 2 UC headset. I understand how essential it is to have your headset functioning properly, and please follow the troubleshooting steps below to help address the problem:
 

1. Update the Firmware: Kindly verify and update the headset's firmware using the Poly Lens application on your PC.
2. Test with a Different Device: Please try using the headset with a different phone to help isolate the issue.
3. Reset Sensors: You can disable or reset the headset sensors using the Poly Lens application.
4. Factory Reset: Lastly, if the issue persists, try resetting the headset using the Poly Lens application.

If the issue still persists, I would request you contact our HP Support, and our support engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://support.hp.com/us-en/poly
 

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Salman