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‎07-03-2024 01:18 PM

HP Recommended
Product: Savi 7320 M OFFICE

Windows 11/ Problems with my audio headset connection (Poly Savi 7300 Office)

Poli Savi 7300 Office headset does not work with Windows 11 PC

I am using a Poly Savi 7300 Office wireless headset. The headset is wireless, the base is connected by USB to the computer. This is a direct connect with no hub or docking station in between.

The headset is connected to a ASUS Zenbook running Windows 11.

The headset registers as Connected in the Poly software app (Poly Lens) and I see the headset in Device Manager.

However, no sound comes from the headset and when I plug in the headset, the computer speakers stop working too. (I have to restart the computer to get the computer speakers working but the headset never works.)
I have the latest drivers recommended by Device Manager and the latest firmware on the headset as recommended by Poly. I have power cycled the device many times. I have removed all audio devices from Device Manager and rebooted

Any help would be appreciated!

3 REPLIES 3

‎07-03-2024 02:39 PM

HP Recommended

Hi @SylwiaS, Welcome to Poly HP Support Community.  

 

I request that you please follow a few troubleshooting steps and test the headset.

 

Please verify and update the headset's firmware using the Poly Lens application on the PC.

Please check the base configuration and set it to the default setting 'A', and for the Cisco desk phone, set it to 'D'.

Ensure the headset is set as the default audio device on both the PC and the softphone application you are using.

Reset the headset using the Poly Lens application on the PC.

 

If the issue still persists, I would request that you contact HP Support, and our support engineers should be able to sort this out. HP Support can be reached by clicking on the following link:.

https://support.hp.com/us-en/poly

 I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

 

Regards,

Salman

 

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‎07-05-2024 09:24 AM

HP Recommended

All done however the problem still exist. 

1 person found this reply helpful
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‎07-05-2024 09:56 AM

HP Recommended

Thank you for the confirmation.

It seems like you have tried almost all the troubleshooting steps, and it looks like the headset is faulty. I would request that you contact HP Support to get the headset replaced if it is under warranty, and our support engineers should be able to sort this out. HP Support can be reached by clicking on the following link:

 

https://support.hp.com/us-en/poly

 

Regards,

Salman

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