conexant usb audio bug

[batotob]

Recently I've been having problems with my C3220 headset. It started disconnecting from my Windows system and instead showed "connecting USB audio," drastically reducing audio quality. I tried finding drivers to see if they were outdated, but when I downloaded Plantronics Hub, it didn't even recognize the headphone jack. I've tried everything in Device Manager, but nothing has worked. I don't know what else to do since I can't even download the driver anymore.

[Meghana_10]

Hello @batotob, Welcome to the HP Poly Support Community. 

Thanks for reaching out about your query regarding the Poly Blackwire C3220. 

We're thrilled to have the opportunity to assist you and provide a solution. We hope our assistance has been helpful! 

To help us get started on resolving your issue, could you please try a few troubleshooting steps provided below so that I can assist you further?

1. Could you please try the headset with a different mobile phone or a PC?

2. Could you please connect the headset to the PC and check for any firmware updates and update them?

3. Could you please restore the headset settings to default on the HP Poly Studio Application by connecting the headset to the PC? Once done, please switch off and switch on the headset again to save the changes made. 

HP Poly Studio App – Manage Your Devices and Improve Communication with Ease | HP® Official Site

Take care and have an amazing day! 

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Meghana