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‎08-08-2024 03:39 AM

HP Recommended
Operating System: Microsoft Windows 11

Do i need to install a driver for the folowing headset: POLY Blackwire 5220 Stereo USB-C Headset + 3,5 mm plug + USB-C/A adapter. we want to use this headset, but some users (also external) are not allowed to install drivers.

 

 

1 REPLY 1

‎08-08-2024 10:24 AM

HP Recommended

Hi @Hulsbeek, Welcome to Poly HP Support Community.  

 

Ensure that the PC has the default audio drivers installed. Additionally, the installation of the Poly Lens application on the PC is requested. Should there be any available updates for the headset firmware, please update it using the Poly Lens application.
 

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

 

Regards,

Salman

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