i want to replace my poly Blackwire 3320 M USB-A

[cp2512]

what is the procedure to replace my poly Blackwire 3320 M USB-A  Headset or send me replacement link

 

[Meghana_10 · Accepted solution]

Hello, @cp2512, and welcome to the HP Poly community.

I am sorry to hear that you are facing issues with the Poly Blackwire 3320 M USB-A

Before we proceed with the replacement, could you please let me know the issue you are facing with the headset so that I can assist you with the troubleshooting steps?

Regards,
Meghana
 

[cp2512]

hello meghana

 i want to replace my poly Blackwire 3320 M USB-A

[cp2512]

any one can not heard my sound so i think its a mike problem so i want to replace my headset

[M_Salman]

Thank you for the confirmation, @cp2512 .

I completely understand that you're looking to raise a replacement request for your headset, and I truly empathize with the inconvenience this issue may be causing. Before proceeding with the replacement, I would kindly ask you to try a few troubleshooting steps, as they may help resolve the problem.

1. Firmware Update: Please ensure that the firmware for your headset is updated using the Poly Lens application. This can often resolve many performance-related issues.

2. Default Device Settings: Verify that your headset is set as the default audio device both under your PC and any softphone application you may be using.

3. Reset the Headset: It may also be helpful to reset the headset via the Poly Lens application, as this can restore it to optimal working condition.

If the issue persists after these steps, I recommend reaching out to HP Support for further assistance. If your headset is still under warranty, they should be able to assist you with a replacement. You can contact HP Support by clicking on the following link:

https://support.hp.com/us-en/poly

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Salman