poly headphone not working

[cp2512]

I am using poly headphones with serial number G28JR8.
And the model number is BW3320-M USB-A. That sound doesn't go out

[M_Salman]

Hi @cp2512, Welcome to Poly HP Support Community.  
 

I understand you’re facing an issue with your Poly Blackwire 3220 headset, and I appreciate your patience as we work through this. I understand how essential it is for your headset to function properly, Please follow these troubleshooting steps to test the headset:

1. Firmware Update: Kindly verify and update the firmware of the headset using the Poly Lens application on your PC.

2. Default Settings: Ensure that the headset is set as the default device in both your PC settings and the softphone application.

3. Reset the Headset: Use the Poly Lens application to reset your headset. This can help restore its functionality.

If the issue still persists, I recommend reaching out to HP Support, where our Support Engineers will be able to assist you further. You can contact HP Support by clicking on the following link.

https://support.hp.com/us-en/poly

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Salman