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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-26-2018 01:39 PM

HP Recommended
Product: HP RP5 or 5810 pc
Operating System: Microsoft Windows 8.1 (64-bit)

Hi everyone.  I have a PC that i am attempting to update the characters in the field "Product Name".  The most current bios revision is installed.  However, when i attempt to update the name, i dont receive an error.  The app thinks it updates, but it doesnt:

 

/Getvalue statement

<BIOSCONFIG Version="" Computername="ck1trnsurv01" Date="2018/11/26" Time="15:35:22" UTC="-5">
        <SETTING changeStatus="pass" name = "Product Name" returnCode="0">
                <VALUE><![CDATA[Philips rp5810 Desktop∟↔▲▼]]></VALUE>
        </SETTING>
        <SUCCESS msg="No errors occurred" />
        <Information msg="BCU return value" real="0" translated="0" />
</BIOSCONFIG>
cmd exited on ck1trnsurv01 with error code 0.

 

 

/Setvalue statement

<BIOSCONFIG Version="" Computername="ck1trnsurv01" Date="2018/11/26" Time="15:37:08" UTC="-5">
        <SETTING changeStatus="pass" name="Product Name" returnCode="0">
                <OLDVALUE><![CDATA[Philips rp5810 Desktop∟↔▲▼]]></OLDVALUE>
                <VALUE><![CDATA[Philips rp5810 Desktop]]></VALUE>
        </SETTING>
        <SUCCESS msg="No errors occurred" />
        <Information msg="BCU return value" real="0" translated="0" />
</BIOSCONFIG>
cmd exited on ck1trnsurv01 with error code 0.

 

 

 

However when i reboot, the old name stays....  ive tried different bios update versions, no luck.

 

I also have other pc's with a previous revision of sw (that i cant doungrade to any longer), that update just fine..

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