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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-26-2020 05:42 PM - edited ‎12-26-2020 07:35 PM

HP Recommended
Product: ENVY 360
Operating System: Microsoft Windows 10 (64-bit)

I purchased an Envy 360 laptop last week. I am unable to connect my Sony wi-fi headphones (LE-WH-CH-700N) to my laptop, despite the fact that the "recording" on my headphones says "blue tooth connected" and the device manager showing that the headphones are paired.  I have checked for driver updates. 

 

The HP Audio Switch Speakers icon has a checkmark next to "Internal speakers," while the HeadPhones (is greyed out) with a message "not connected. 

 

I have checked all drivers, and they indicate they are current. I *think* the issue is something with Bang and Olufsen, but I am unable to change any of those settings. 

 

I have worked on this issue for almost a week now. I called HP support and told it was a hardware issue and the I would have to pay a tech to get the question answered because the issue I was having was not a "hardware issue." 

 

I am looking for a post-Christmas miracle as I want to watch movies on my laptop with my great Sony headphones!

 

Below are screenshots that I thought might (or might not!) help. 

 

Audio CheckAudio CheckDevice Manager BluetoothDevice Manager BluetoothHeadphones are paired.PNG

As an update, I tried EACH of the suggested options below, and none of them worked. 

https://answers.microsoft.com/en-us/windows/forum/all/sony-wh-h910n-hear-headphones-not-recognised-a...

 

Headphones are now at least recognized, but states they are not plugged in. Headphones are wi-fi should not require to be plugged in. Matter of fact headphones doesn't even have the ability to plug in. UGH. 

 

Headphones are wi-fi there is no plug inHeadphones are wi-fi there is no plug in

 

 

 

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