• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-28-2019 07:28 PM

HP Recommended
Product: ProDesk 400 G1
Operating System: Microsoft Windows 10 (64-bit)

I cannot use the CD/DVD Optical drive because the drawer won't open. Pressing the drawer release button has no effect.

 

If I open the drawer using the paper-clip in hole method, insert a disk and close the drawer nothing happens. The drive light never comes on. Upon opening the drawer with the paper-clip I see the disk is not spinning.

 

In Device Manager the drive appears under DVD/CD-ROM Drives as hp DVDRAM GTA0N. Properties says the device is working properly. I have uninstalled and automatically reinstalled the device.

 

The drive does not appear in File Manager.

 

It appears to be a hardware problem but is there a way to confirm without actually replacing the drive?

 

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.