• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-24-2020 07:54 AM

HP Recommended
Product: 22-b065na
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

 It's been many months since I got the PC back from Curry's Knowhow to fix my fan problem. I did mentioned that I'd lost my touch screen facility, they said they'd look into it. Now they replaced the fan, great..  no problems, but for some reason they wiped my HDD and reinstalled new Windows  just for replacing new fan? OK..? Then there is where I spotted problems (I'm still not getting any answer from their complaint dept, so thought I'd ask in here). My internal webcam isnt working because it's drivers/software is missing as in the PC thinks it hasnt got built in camera also guess what? My touch screen facility still isnt there -  I've tried everything I could think of to reinstall or drivers for it but I'm still no where near finding a solution.  In general, my PC thinks it's a normal basic PC which is not what I brought this PC for.. I miss those 2 elements! 

 

So how to do I get my built in webcam driver back (I had to buy external camera so I can speak to my mum and sister because I'm deaf so there for I cannot hear the phone video call is my saviour) Many thanks for reading this and I hope someone out there has a solution. 

 

Eames 

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.