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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-06-2018 12:02 AM

HP Recommended
Product: Envy 23-o014
Operating System: Microsoft Windows 10 (64-bit)

When this computer is upgraded to Windows 10, the Beatsaudio that was built in becomes incompatible. I beleive I have found the solution.

 

Go to the Realtec website and find under drivers the following driver named:

Read the memo 'Read Me' pdf

0008-Win7_Win81_Win10_R282.exe or the same in a zip file.

Down load the above driver to your Downloads

 

Go to the Divice Manager.

Select the Sound, video and game icon.

Delete the current Realtec Audio driver.

Run the downloaded driver as Administrator

If you get an incompatible error, install anyway

Wait till the troubleshooter checks your system

Reboot the computer

Try the audio.

If not sucessfully install, go back to the Realtec site and download the same in a zip file and start again.

 

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