• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-30-2020 02:09 PM

HP Recommended
Product: HP Digital Sender Flow 8500 fn1
Operating System: Microsoft Windows 10 (64-bit)

We have an HP Digital Sender Flow 8500 fn1 that we use to scan documents. I came in to the scanner making a strange noise so I thought I would turn it off and back on to reboot it and see if that would help and when I turned the scanner back on it gave me a black screen with the error message "Error 99.09.66 No Boot Disk." I've tried this: https://support.hp.com/us-en/document/c04641743#:~:text=When%20a%2099.09.,drive%20is%20not%20connect...

 

But it did not help. I'm not sure what I need to do to fix it. It is connected via LAN and as far as I know has not had any recent software or driver changes. 

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.