• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended
z240 full tower workstation
Microsoft Windows 10 (64-bit)

 

 

HP tech was just out to replace a motherboad. When we boot it up it's asking for the Feature Byte, but the code on the case does not work. We've tried several combinations of upper and lower case, with and without spaces.

 

Can anyone help decypher what we should be entering? Or why it isnt working?

 

Motherboard part number is 837344-001.

 

Thank you in advance!

 

featurebytes.jpg

---------------------------------------------------------------------------------
"Fixing what other people break since 1998"
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.